Technical Standards and Safety Authority (TSSA) G3 Practice Exam

To correct a symptom such as a fluctuating flame, a technician should first:

1. Notify the local utility or fuel supplier

2. Contact the equipment supplier

3. Consult the manufacturer's instructions

4. Exchange the appliance and contact the manufacturer

The correct answer is: Consult the manufacturer's instructions

When addressing a symptom like a fluctuating flame, the technician should first consult the manufacturer's instructions. This step is essential because the manufacturer's instructions provide specific guidance regarding the operation, troubleshooting, and maintenance of the appliance in question. Each make and model can have unique specifications, safety measures, and troubleshooting procedures that are critical to diagnosing issues properly. By referring to the manufacturer's documentation, the technician can gather relevant information concerning potential causes of the fluctuating flame and follow recommended troubleshooting steps. This approach not only helps in accurately identifying the problem but also ensures that the repair or adjustment adheres to safety standards set by the manufacturer. Engaging with the local utility or fuel supplier, contacting the equipment supplier, or considering an exchange of the appliance are actions that may be appropriate later in the troubleshooting process, especially if there are indications of external issues or if the appliance turns out to be irreparable. However, initial troubleshooting based on the manufacturer's guidance is vital for effective and safe resolution of the issue at hand.